Contact Us

Lumesselle Customer Care

Contact Us

Questions about your order, a product, or your Lumesselle experience? Our customer care team is here to help make things simple.

Last updated: September 7, 2026

We Are Here to Help

At Lumesselle, we believe thoughtful care should extend beyond the products you bring into your evening routine.

Whether you have a question about an order, need help choosing a sleep or relaxation essential, would like more information about a product, or simply want to share your experience, our team is here to assist you.

From sleep masks and pillowcases to comforting wraps, bedside pieces, home fragrance, and gift sets, we want every part of your Lumesselle experience to feel as calm and effortless as the rituals we create for.

How to Reach Us

For questions regarding orders, shipping, returns, product information, collaborations, or general inquiries, you can reach our customer care team by email or phone.

Customer Service Email

service@lumesselle.com

Our customer care team aims to respond within 24 business hours. During holidays or periods of unusually high inquiry volume, responses may take longer.

Send Us a Message

Prefer to contact us online? Complete the form below and provide as much detail as possible. If your question relates to an existing order, including your order number can help us assist you more efficiently.

Thank you for contacting Lumesselle. Your message has been received, and our customer care team will get back to you as soon as possible.
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Please do not include passwords, full payment card details, or other highly sensitive information.

Quick Assistance

Looking for help with something specific? Here are some of the most common reasons customers contact us.

01
Track Your Order
Once your order has shipped, tracking information will be sent to the email address used at checkout so you can follow your package along the way.
02
Returns & Exchanges
We want you to feel good about your Lumesselle purchase. If something is not quite right, contact us within 30 days of receiving your order and our team will guide you through the return process.
03
Product Care
Need help caring for your sleep mask, pillowcase, comfort essential, or another Lumesselle item? Contact us and we will be happy to provide product-specific care guidance.

Questions Before You Order?

Choosing the right evening essential should feel easy. If you would like more information about materials, dimensions, care instructions, product use, gifting, or which item may best suit your routine, our team is happy to help.

Email us at service@lumesselle.com or use the contact form above with the product name and your question.

“A softer evening begins with the little things.”

Lumesselle

Stay Connected

Lumesselle is about more than bedtime products. It is about creating quieter spaces, softer routines, and small moments that help the day slow down.

We love seeing how Lumesselle becomes part of your evening — from a favorite sleep ritual and a cozy night at home to a thoughtful gift shared with someone you love.

Stay connected with Lumesselle and discover more inspiration for sleep, relaxation, comfort, and slower nights.

Business Information

Lumesselle is operated by Zhengzhou Aiyuxuan Trading Co., Ltd.

Legal Entity:
Zhengzhou Aiyuxuan Trading Co., Ltd.

Registered Address:
Room 306, Unit 1, Building 19, Poly Longxi,
No. 2 Ruyihe West 4th Street,
Zhengdong New District, Zhengzhou,
Henan, China

Customer Service Email:
service@lumesselle.com


Lumesselle

Soft rituals for slower nights.