Contact Us
Lumesselle Customer Care
Contact Us
Questions about your order, a product, or your Lumesselle experience? Our customer care team is here to help make things simple.
We Are Here to Help
At Lumesselle, we believe thoughtful care should extend beyond the products you bring into your evening routine.
Whether you have a question about an order, need help choosing a sleep or relaxation essential, would like more information about a product, or simply want to share your experience, our team is here to assist you.
From sleep masks and pillowcases to comforting wraps, bedside pieces, home fragrance, and gift sets, we want every part of your Lumesselle experience to feel as calm and effortless as the rituals we create for.
How to Reach Us
Email Us
For questions regarding orders, shipping, returns, product information, collaborations, or general inquiries, please feel free to contact us by email.
Customer Care
Our customer care team aims to respond within 24 hours on business days. During holidays or periods of unusually high inquiry volume, responses may take a little longer.
Quick Assistance
Looking for help with something specific? Here are some of the most common reasons customers contact us.
Track Your Order
Once your order has shipped, tracking information will be sent to the email address used at checkout so you can follow your package along the way.
Returns & Exchanges
We want you to feel good about your Lumesselle purchase. If something is not quite right, contact us within 30 days of receiving your order and our team will guide you through the return process.
Product Care
Need help caring for your sleep mask, pillowcase, comfort essential, or another Lumesselle item? Contact us and we will be happy to provide product-specific care guidance.
Questions Before You Order?
Choosing the right evening essential should feel easy. If you would like more information about materials, dimensions, care instructions, product use, gifting, or which item may best suit your routine, our team is happy to help.
Simply email service@lumesselle.com with the product name and your question.
“A softer evening begins with the little things.”
LumesselleStay Connected
Lumesselle is about more than bedtime products. It is about creating quieter spaces, softer routines, and small moments that help the day slow down.
We love seeing how Lumesselle becomes part of your evening — from a favorite sleep ritual and a cozy night at home to a thoughtful gift shared with someone you love.
Stay connected with us and discover more inspiration for sleep, relaxation, comfort, and slower nights.
Business Information
Lumesselle is operated by Chengdu Yuandong Youcai Trading Co., Ltd.
Legal Entity:
Chengdu Yuandong Youcai Trading Co., Ltd.
Registered Address:
Room 521, 5th Floor, Building 5,
No. 2 Jingcui West Road,
Chenghua District, Chengdu,
Sichuan Province, China
Customer Service Email:
service@lumesselle.com
Lumesselle
Soft rituals for slower nights.