Q: What materials are Lumesselle products made from?

A: Because our collection includes a variety of sleep, relaxation, comfort, and home ritual essentials, materials vary by product. Depending on the item, our collections may feature soft fabrics, smooth sleep-friendly surfaces, comforting textiles, glass, ceramic, natural-inspired finishes, and other carefully selected materials. Please refer to the individual product page for product-specific material information.

Q: How do I choose the right Lumesselle product for my routine?

A: Our collections are designed around different parts of your evening. Explore Sleep for bedtime essentials, Relax for calming atmosphere and winding-down rituals, Comfort for cozy everyday pieces, and Gift Sets for thoughtfully paired selections. Individual product pages provide additional details to help you choose the item that best fits your preferences and routine.

Q: How should I care for my Lumesselle products?

A: Care instructions vary depending on the product and material. For textile items such as sleep masks, pillowcases, wraps, blankets, and robes, always follow the care instructions provided with the product or listed on its product page. Gentle care will generally help preserve the appearance, feel, and quality of your Lumesselle essentials.

Q: How should I use candles, diffusers, pillow sprays, and other relaxation products?

A: Please follow the instructions and safety information provided with each individual product. Candles should never be left burning unattended and should be kept away from children, pets, drafts, and flammable materials. For sprays, diffusers, aroma products, or other scented items, follow the product-specific directions before use.

Q: How long will it take to receive my order?

A: We typically require 1–3 business days to carefully prepare and package your order. Standard shipping usually takes 5–12 business days depending on your location. Once your order has been shipped, you will receive tracking information via email.

Q: How can I track my order?

A: Once your order has shipped, a shipping confirmation email containing your tracking information will be sent to the email address used during checkout. Please allow some time for tracking information to update after the carrier receives your package.

Q: What happens if my order arrives damaged?

A: Your satisfaction is important to us. Although we use protective packaging to help keep your order safe in transit, damage can occasionally occur. If an item arrives damaged, please contact us within 48 hours of delivery and include clear photos of the item and its packaging. Our customer care team will review the issue and help arrange an appropriate solution.

Q: Can I return an item if it does not meet my expectations?

A: Yes. We offer a 30-day return period. Eligible items must be unused, unworn where applicable, and returned in their original condition and packaging. Please contact our customer care team before sending a return so we can provide the appropriate instructions.

Q: Can I exchange an item for another style or color?

A: If you would like a different style, color, or product, please contact our customer care team. We will review your request and help you with the available options. Eligibility may depend on the condition and availability of the item.

Q: Are all products eligible for return?

A: Return eligibility may vary for certain products due to hygiene, safety, or product-specific requirements. Items that have been used, washed, worn, opened where hygiene restrictions apply, or damaged after delivery may not qualify for return. Please review our Refund Policy or contact us if you are unsure about a specific item.

Q: Can I change or cancel my order after placing it?

A: If you need to change or cancel an order, please contact us as soon as possible at service@lumesselle.com . We will do our best to accommodate your request, but once an order has entered processing or has already shipped, changes or cancellations may no longer be possible.

Q: What should I do if I entered the wrong shipping address?

A: Please contact us as soon as possible with your order number and the correct shipping information. If your order has not yet been processed or shipped, we will do our best to update the address. Once a package has been handed to the carrier, we may not be able to change its destination.