1. What Information Do We Collect?

When you visit Lumesselle, place an order, contact us, create an account, subscribe to communications, or otherwise interact with our website, we may collect information necessary to provide our services.

• Identity & Contact Information: Your name, billing address, shipping address, email address, telephone number, and other contact information you provide to us.
• Order & Transaction Information: Details about products you purchase, order history, shipping information, returns, refunds, and related customer service interactions.
• Payment Information: Payments are processed through secure third-party payment providers. Lumesselle does not directly store your complete credit card number or card security code on our own servers.
• Device & Usage Information: We may automatically receive information such as your IP address, browser type, device type, referring pages, pages viewed, and general interaction with our website.
• Shopping Preferences: Information about products viewed, items added to your cart or wishlist, purchase preferences, and other interactions may be used to improve your shopping experience.
• Communications: If you contact our customer care team, we may retain the information you provide so we can respond to your request and maintain appropriate customer service records.

2. How Do We Use Your Information?

We use personal information for purposes related to operating Lumesselle and providing our products and services to you.

• Order Fulfillment: To process purchases, arrange shipping, provide tracking updates, manage returns or refunds, and complete other order-related services.
• Customer Support: To respond to questions about products, orders, delivery, returns, payments, and other customer care matters.
• Customer Communication: To send transactional messages such as order confirmations, shipping notices, service communications, and important information relating to your purchase.
• Marketing Communications: If you choose to subscribe, we may send information about new Lumesselle collections, offers, products, and brand updates. You may unsubscribe at any time.
• Website Improvement: To understand how customers use our website, improve navigation and performance, personalize content, and develop a better shopping experience.
• Security & Fraud Prevention: To help detect suspicious activity, protect transactions, prevent fraud or misuse, and maintain the security of our website and customers.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and other lawful obligations.

3. How Do We Share Your Information?

We may share personal information with service providers when reasonably necessary to operate our store, fulfill purchases, and provide services to you.

• E-commerce & Technology Providers: Providers that help us operate and maintain our online storefront, website functionality, hosting, and related services.
• Payment Processors: Secure payment service providers that process and authorize transactions.
• Shipping & Logistics Partners: Carriers, fulfillment providers, and logistics partners that help prepare, transport, track, and deliver Lumesselle orders.
• Customer Service Providers: Service providers that may assist with customer support, communications, order management, and related store operations.
• Analytics & Advertising Providers: Where used, service providers may help us understand website activity, measure the effectiveness of advertising, and present more relevant content or promotions.
• Legal Requirements: We may disclose personal information if reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, prevent fraud, or protect the safety of customers and others.

4. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

• Right to Access: You may request information about the personal data we maintain about you.
• Right to Correct: You may ask us to correct personal information that is inaccurate or incomplete.
• Right to Delete: You may request deletion of certain personal information, subject to legal, transactional, recordkeeping, and other permitted exceptions.
• Right to Opt Out: Where applicable, you may have the right to opt out of certain uses of personal information for targeted advertising, sharing, or activities defined as a sale under applicable law.
• Marketing Preferences: You may unsubscribe from promotional emails at any time by selecting the “Unsubscribe” link included in those messages.

To exercise a privacy right, contact us at service@lumesselle.com . We may need to verify your identity before completing certain requests.

5. Cookies & Similar Technologies

Lumesselle and our service providers may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, maintain shopping cart functionality, understand website performance, and improve your shopping experience.

Some cookies are necessary for our website and checkout to function properly. Other technologies may be used for analytics, personalization, or advertising where permitted.

Where a cookie or privacy preference tool is available on our website, you may use it to manage certain non-essential cookies or related privacy choices, subject to applicable law and the controls available in your location. You may also review our Your Privacy Choices page for additional information about available opt-out options.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to help protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses secure technologies, including encrypted connections where appropriate, and payments are handled through established payment providers.

However, no online system, electronic transmission, or storage method can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted through the internet.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required to meet legal, accounting, tax, fraud-prevention, dispute-resolution, and recordkeeping obligations.

• Order & Transaction Records: We may retain information relating to purchases, payments, shipping, returns, and refunds for as long as reasonably necessary to complete transactions and maintain required business, accounting, tax, and legal records.
• Customer Service Records: We may retain communications and support records for as long as reasonably necessary to respond to requests, resolve disputes, and improve customer service.
• Marketing Information: We may retain subscription and marketing preference information until you unsubscribe, withdraw consent where applicable, or the information is no longer reasonably necessary for the stated purpose.
• Website & Device Information: Information collected through cookies and similar technologies may be retained according to the purpose of the technology, applicable settings, and the practices of the relevant service provider.

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

8. Children's Privacy

Lumesselle is intended for a general audience and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

9. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our practices, services, technology, legal requirements, or business operations.

When changes are made, the revised notice will be posted on this page and the “Last updated” date above will be revised accordingly. We encourage you to review this page periodically for the most current information about our privacy practices.

Contact Us About Privacy

If you have questions about this Privacy Notice, our privacy practices, or would like to exercise an applicable privacy right, please contact us directly.