1. Our 30-Day Reflection Period

From the date you receive your order, you have 30 days to decide whether your Lumesselle purchase is right for you.

• Return Conditions: Returned items must be in brand-new, unused condition and include their original packaging, accessories, labels, inserts, and any other materials originally supplied with the product.
• Product Condition: Products showing signs of use, wear, washing, stains, odors, damage, alteration, or improper handling may not be accepted for return.
• Original Packaging: Please keep the original product packaging until you have decided to keep your purchase, as packaging may be required for an eligible return.

2. Damages & Issues

We carefully prepare and package every Lumesselle order, but unexpected damage or fulfillment issues can occasionally occur during transit.

• Inspect Your Order: Please check your package and products as soon as possible after delivery.
• Damaged or Defective Items: If an item arrives damaged or defective, please contact us within 48 hours of delivery.
• Incorrect Items: If you receive the wrong product, size, color, variation, or quantity, please let us know within 48 hours of delivery.
• Photos: Please include clear photographs of the item, shipping package, product packaging, and any visible damage or issue when contacting us.

Email service@lumesselle.com with your order number and relevant photos. Our customer care team will review the issue and arrange an appropriate replacement or refund solution.

3. How to Initiate a Return

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

4. Processing Your Refund

Once your return has been delivered to us, we will inspect the item to confirm that it meets the return conditions described in this policy.

• Approved refunds are processed within 3–5 business days after the returned item has been received and inspected.
• Refunds will normally be issued to the original payment method used when placing the order.
• Depending on your bank, credit card issuer, or payment provider, an additional 5–10 business days may be required before the refund appears in your account or statement.

5. Non-Returnable Items

Certain products may not be eligible for return because of their nature, condition, customization, hygiene, or safety requirements.

• Gift Cards: Gift cards are non-refundable.
• Customized Products: Personalized, monogrammed, or specially customized products cannot be returned unless they arrive damaged, defective, or there is another qualifying product issue.
• Used or Washed Products: Items that have been worn, used, washed, stained, altered, or damaged after delivery cannot be accepted for a standard return.
• Hygiene-Sensitive Products: For certain personal-use or hygiene-sensitive items, we may be unable to accept a return once protective packaging, hygiene seals, or product seals have been removed, except where the product arrives damaged, defective, or incorrect.

6. Exchanges

If you would prefer another color, style, or Lumesselle product, please contact our customer care team before returning the original item.

Exchange availability depends on product inventory and the condition of the original item. In some situations, the simplest option may be to return the eligible item and place a new order for your preferred product.