1. Processing with Care

Every Lumesselle order is prepared before beginning its journey to you.

• Order Processing: Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
• Processing vs. Delivery: Processing time is separate from shipping and delivery time. Delivery estimates begin after your order has been dispatched.
• United States Delivery: Standard delivery to the United States generally takes approximately 5–12 business days after dispatch.
• International Delivery: International delivery times may vary depending on the destination, carrier, local delivery network, and customs processing.

2. Shipping Times & Rates

We work with reliable shipping and logistics partners to provide a secure and efficient delivery experience.

3. Track Your Journey

Once your Lumesselle order has been shipped, we will send shipping confirmation to the email address provided during checkout.

4. Our Delivery Promise

Lumesselle products are packaged with care to help protect them throughout their journey. However, unexpected issues can occasionally occur during transportation.

• Please inspect your package and products soon after delivery.
• If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery.
• Include your order number and clear photos of the product, packaging, and any visible damage when contacting our customer care team.
• After reviewing the issue, we will work with you to provide an appropriate replacement, refund, or other suitable resolution.

5. Important Delivery Notes

• Address Verification: Please carefully check your name, shipping address, apartment or unit number, postal code, and other delivery information before completing your purchase.
• Address Changes: If you notice an error after placing your order, contact us as soon as possible. Once an order has entered fulfillment or has been dispatched, we may no longer be able to modify its destination.
• P.O. Boxes: Certain shipping services or carriers may have restrictions on delivery to P.O. Boxes. For the smoothest delivery experience, we recommend using a complete residential or business address whenever possible.
• Carrier Delays: Severe weather, holidays, customs inspections, transportation disruptions, or other circumstances outside our reasonable control may occasionally cause additional delivery time.
• Multiple Packages: In some circumstances, items from the same order may be shipped separately. If this occurs, tracking details may be provided for each package.

6. International Orders

Where international shipping is available, delivery times and costs vary depending on the destination and shipping service selected.

International shipments may also be subject to customs inspections, import requirements, duties, taxes, or other charges imposed by the destination country or local authorities.

Any available international shipping options and charges provided by Lumesselle will be displayed during checkout before your order is completed.