Shipping Policy
Shipping Policy
At Lumesselle, we know there is something special about waiting for a little more comfort to arrive at your door. From careful order preparation to secure packaging and reliable delivery partners, we aim to make every step of your order journey feel simple, clear, and considered.
Processing & Delivery
Order Processing
Once your payment has been successfully confirmed, please allow 1–3 business days for us to process, prepare, and package your order.
Processing time is separate from shipping and delivery time.
United States
After your order has been dispatched, standard delivery within the United States generally takes approximately 5–12 business days.
International Shipping
Where international shipping is available at checkout, delivery times may vary depending on destination, carrier service, customs processing, and local delivery conditions.
Available shipping options and estimated delivery information will be displayed during checkout where applicable.
Please Keep in Mind
Delivery estimates are general guidance and are not guaranteed delivery dates. Carrier delays, customs processing, weather, holidays, local delivery conditions, and other circumstances outside our reasonable control may affect delivery times.
Shipping Options & Rates
For eligible orders below the free-shipping threshold, standard shipping charges are calculated during checkout according to destination and available delivery service.
Available shipping methods may vary by destination and carrier. Any shipping services offered for your order will be displayed before payment is completed.
Eligible orders totaling US$49 or more qualify for free standard shipping.
Track Your Order
Tracking Information
Once your order has shipped, a tracking number will be sent to the email address provided during checkout once available.
Follow Your Package
Use the tracking link in your shipping confirmation email to follow your package from dispatch through delivery. Please allow some time for carrier tracking to activate.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide your order number together with clear photographs of the affected item and its packaging. Our customer care team will review the issue and provide an appropriate solution in accordance with our applicable policies.
Need Help with a Delivery?
Contact our customer care team with your order details and any supporting photographs that may help us review the issue.
service@lumesselle.comImportant Delivery Information
Address Verification
Please carefully review your shipping address before completing your order. If you notice an error after ordering, contact us as soon as possible. Once an order has entered fulfillment or has been dispatched, we may no longer be able to change or redirect the delivery address.
P.O. Boxes
Some shipping services may not support delivery to P.O. Boxes or may have delivery restrictions. Available delivery options will depend on the destination and carrier.
International Customs
International shipments may be subject to customs procedures, import requirements, duties, taxes, or other destination-specific charges. Any amounts collected by Lumesselle will be shown during checkout where applicable. Additional charges imposed directly by local authorities may be assessed separately.
Shipping Support
If you have questions about your shipment, tracking information, or delivery status, our customer care team is here to help.
Company Information
Lumesselle is an online retail brand operated by Zhengzhou Aiyuxuan Trading Co., Ltd.
No. 2 Ruyihe West 4th Street,
Zhengdong New District, Zhengzhou,
Henan, China