About These Terms

Lumesselle is an online retail store operated by Chengdu Yuandong Youcai Trading Co., Ltd.

When you place an order through Lumesselle.com, your purchase transaction is entered into with Chengdu Yuandong Youcai Trading Co., Ltd., subject to these Terms of Service and the other applicable policies published on our website.

The company is responsible for product sales, order processing, customer support, returns, refunds, and other transactions conducted through Lumesselle.com.

1. Intellectual Property & Content

The content presented on Lumesselle.com — including our brand name, logos, product photography, graphics, written descriptions, page layouts, creative materials, and other original content — is owned by or licensed to Lumesselle and is protected by applicable intellectual property laws.

• Personal Sharing: You are welcome to share your own photographs of Lumesselle products and your evening rituals on social media, including tagging or mentioning Lumesselle where appropriate.
• Commercial Use: You may not copy, reproduce, republish, distribute, resell, modify, or commercially exploit Lumesselle logos, product images, written content, designs, or other proprietary materials without our prior written permission.
• Brand Impersonation: Using Lumesselle branding or content in a manner that falsely suggests affiliation, authorization, sponsorship, or endorsement is prohibited.

2. Accuracy of Information

We make reasonable efforts to ensure that product photographs, descriptions, dimensions, materials, colors, pricing, and availability information shown on Lumesselle.com are accurate.

• Color & Appearance: Actual colors, textures, finishes, and appearance may vary slightly due to lighting, photography, screen settings, device displays, manufacturing tolerances, or the natural characteristics of certain materials.
• Product Information: Dimensions and other specifications are provided as accurately as reasonably possible. Minor variations may occur between individual products.
• Corrections: We reserve the right to correct errors or omissions relating to product information, pricing, promotions, shipping, or availability.
• Affected Orders: If an error materially affects an order you have already placed, we may contact you to offer an appropriate solution, including cancellation and refund where necessary.

3. Product Use & Wellness Information

Lumesselle offers products intended to support comfortable everyday routines, relaxation, sleep environments, gifting, and quieter moments at home.

Unless expressly stated otherwise on a specific product page, Lumesselle products are general consumer lifestyle and comfort products and are not medical devices, medical treatments, or professional healthcare services.

Customers should follow all instructions, warnings, care directions, and safety information supplied with each product.

Products involving heat, candles, fragrance, diffusers, electrical components, weighted materials, or other product-specific features should only be used in accordance with their applicable instructions and safety precautions.

4. Your Account Security

Where account functionality is available, you may choose to create a Lumesselle customer account for a more convenient shopping experience.

• You are responsible for maintaining the confidentiality of your account credentials and password.
• You are responsible for activity conducted through your account to the extent permitted by applicable law.
• You should provide accurate and current information when creating an account or placing an order.
• If you believe your account has been accessed without authorization, please contact us promptly at service@lumesselle.com .

5. Prohibited Conduct

We ask that customers use Lumesselle.com lawfully and responsibly.

You may not:

• Use the website for unlawful, fraudulent, abusive, or deceptive purposes.
• Attempt to gain unauthorized access to accounts, systems, servers, or other restricted areas.
• Use automated scraping, data-mining, bots, or similar tools to extract website content without authorization.
• Submit fraudulent orders, false information, misleading reviews, or unauthorized payment information.
• Copy, reproduce, impersonate, or commercially exploit Lumesselle content or branding without permission.
• Introduce malicious software or interfere with the operation, security, availability, or performance of the website.

We reserve the right to restrict or terminate access to our services where reasonably necessary in response to misuse, fraud, security concerns, or violations of these Terms.

6. Pricing & Payments

• Pricing: Product prices are displayed on the website and may be updated from time to time.
• Promotions: Promotions, discount codes, offers, and product availability may be changed, limited, or withdrawn according to their stated terms.
• Confirmed Orders: Future price changes will not retroactively change the price of a valid order that has already been accepted and paid, except where correction of a genuine pricing error is required.
• Secure Payments: Payments are processed using third-party payment providers and secure payment technologies.
• Payment Information: Lumesselle does not directly store your complete credit card number or card security code on its own servers.

7. Orders, Shipping & Returns

Purchases made through Lumesselle.com are also subject to our applicable Shipping Policy and Refund Policy.

• Orders are generally processed within 1–3 business days.
• Standard delivery to the United States is generally estimated at 5–12 business days after dispatch.
• Eligible purchases may be returned within our 30-day return period, subject to the conditions stated in our Refund Policy.
• Damaged, defective, incomplete, or incorrect deliveries should be reported within 48 hours of delivery where requested by our applicable policy.

In the event of any conflict between this general section and a more specific policy concerning shipping, returns, or refunds, the applicable specific policy will govern that matter to the extent permitted by law.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Lumesselle and its operator will not be responsible for loss or damage resulting from misuse of a product, failure to follow provided instructions, unauthorized modification, improper storage, accidents, or use inconsistent with the product's intended purpose.

While we work to provide a reliable online shopping experience, we cannot guarantee that Lumesselle.com will always operate without interruptions, delays, technical errors, maintenance periods, or other temporary availability issues.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

9. Third-Party Services

Lumesselle may rely on third-party providers for services such as payment processing, shipping, website functionality, analytics, and other operational services.

Our website may also contain links to third-party websites or services. We are not responsible for the content, availability, privacy practices, or independent terms of third-party websites.

10. Privacy

Our collection and use of personal information are described in our Privacy Notice.

By using Lumesselle.com, you acknowledge that certain information may be processed as necessary to operate the website, process purchases, provide customer service, prevent fraud, and perform other activities described in our Privacy Notice.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.

Updated Terms will be posted on this page. Changes will apply prospectively as required by applicable law.

We encourage customers to review these Terms periodically, particularly before placing an order.

12. Governing Law & Dispute Resolution

These Terms and transactions conducted through Lumesselle.com will be governed by the laws applicable to Chengdu Yuandong Youcai Trading Co., Ltd. in the jurisdiction where the company is established, without regard to conflict-of-law principles, except where mandatory consumer protection laws applicable to you require otherwise.

If a concern or dispute arises, we encourage you to contact us first. Both parties should make reasonable efforts to resolve the matter through good-faith communication before pursuing other available remedies.

Nothing in this section limits any mandatory rights or remedies available to consumers under applicable law.